The most popular questions about non-surgical correction of ears with ARILIS correctors

1. Do you have a mailing service?

Yes, we can send proofreaders by mail via EMC. Sending by is only possible with 100% prepayment.

2. Where can you deliver proofreaders?

We deliver Arilis correctors all over Russia, Ukraine, Kazakhstan and the entire CIS*.

*Except for the cities listed here.

3. Can I pay in hryvnias / tenge / other currency?

Yes, you can. Either by cash on delivery (when sending by mail), or Transfer to our account.

4. How many days before my order is delivered?

If delivered by courier - within the period specified when placing the order.

For delivery by mail - delivery time can be clarified on the site The average delivery time for EMS shipments is about a week.

You can track the location of the shipment here.

5. I placed the order, but they don't call me back. Why not?

If you made an order and didn't get a call back, it could be several reasons:

  • We just haven't had time to process your order yet, and we'll be sure to call you back!

  • You gave the wrong phone number when ordering, but don't worry, we'll find way to get in touch with you.

  • You placed your order after 7 pm. In this case your order will be confirmed on next day as. department Customer service is available from 10 a.m. to 7 p.m. Moscow, Monday through Friday. If you made an order on Friday before 19 o'clock and you didn't have time to call back - your order will be processed in the next business day.

6. Is it possible to pay by card-to-card transfer?

Yes, you can. You can check the details with our managers by phone 8-800-555-4209

7. Is it possible to pay by the fact if my city does not my city does not provide for this?

No, unfortunately, you can't.

8. Do couriers deliver orders every day? How do I know the time at which which time the courier will arrive and can I specify the desired time of delivery?

PonyExpress couriers work on weekdays from 10 a.m. to 6 p.m. In the morning on the day of delivery you will get a call and will be told what time to wait for the courier.

When ordering in the "Comments" field you can specify the desired delivery time.

9. In how many days or months does it take to get your ears fixed?

Depending on the degree of floppiness.

In children from birth the first results are noticeable after 4 months wearing ear correctors.

In adults, due to the fact that the ear cartilage is already formed and more stiffer than in a child, changes occur after two years of continuous wear correctors.

10. How much time a day should I wear correctors?

Correctors must be worn constantly. One pair of correctors is designed for 1 week of wear ± 2-3 days depending on skin type. At the end of this period, the used pair should be replaced with a new one. Visible correction of the ears Appears after four months of continuous wear in children and after two years in adults.

11. I want to cancel an order, how do I do that?

You need to log in to your account, then go to Order List and cancel your order.

12. I got my proofreader peeled off, what should I do?

If the corrector has come off, you need to press the detached lens to the skin and hold it like that for a while. Corrector will stick firmly back on.

13. Corrector peeled off, why did this happen?

There could be several reasons for this:

  • The skin of the ear or scalp has not been properly degreased. The skin should be rubbed with a non-oil-based lotion. The skin should be cleansed with a lotion that is not based on oil.

  • You didn't let the skin dry after degreasing.

  • You glued the correctors in a room with high humidity, such as a bathroom room, right after shower. This can also affect the wearing time of the correctors.

  • There is hair under the corrector. Before gluing the concealer, make sure that there is no hair under the concealer hairs are out of the way.

  • You have touched the adhesive surface with your hands. Try not to touch the adhesive side of the lens.

  • You didn't glue the correctors on the first time. To avoid this, we advise you to first to first locate the spot to first locate the corrector (without removing the protective coating from the adhesive layer of the lens).

14. My phone listed on the website doesn't work. Why is it not working?

Most likely, you are not in Russia. If you need to something to clarify or place an order, you always can do it by leaving us a request through the form on our site. Indicate there your contact phone number, and our managers will call you back in the near future.

15. What guarantee is there that the card payment went through and I will receive my order?

To the e-mail address that the customer specifies, a receipt of payment with the order number. After the payment Payment is processed, Arilis managers always call the client and tell if the payment has been processed. After your order is processed, Arilis managers always call customer and tell that payment is processed.